Frequently Asked Questions
Find answers to commonly asked question about natural healthcare and our clinics.
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PLNTD is an Australian telehealth service connecting patients with qualified healthcare professionals experienced in assessing suitability for alternative treatment options³. We provide clinical consultations for patients seeking to manage chronic physical or mental conditions where conventional treatments may have been insufficient⁹.
Yes. PLNTD is a fully compliant healthcare service provider². We facilitate consultations with AHPRA-registered doctors and nurses who are authorised to discuss and prescribe alternative treatments within the regulated framework of the TGA⁶.
PLNTD works with independent, Australian-registered doctors and nurses who have clinical experience in alternative medicine³. All our healthcare professionals are qualified to assess patient history and, where clinically indicated, prescribe unregistered therapeutic goods⁵.
PLNTD offers a patient-centred approach to healthcare. We provide streamlined telehealth consultations, personalised clinical monitoring, and ongoing support to help manage your treatment journey safely⁴.
To begin, visit our website and complete a clinical pre-screening questionnaire. If your profile suggests you may be eligible for a consultation, you will be invited to book an appointment with a healthcare professional¹.
Your initial consultation involves a thorough assessment of your medical history, current symptoms, and previous treatment attempts⁷. Your practitioner will discuss potential healthcare pathways and determine if alternative treatments are clinically appropriate for your specific needs⁵.
We take patient identity seriously. A secure, multi-step process is used to verify personal information and government-issued IDs before any medications are able to be prescribed.
PLNTD is a 100% telehealth-based service, allowing you to consult with AHPRA-registered professionals from your home. This ensures equitable access to healthcare for patients across all regions of Australia.
Our practitioners assess patients for a wide range of chronic conditions subject to TGA clinical guidelines. The suitability of any specific treatment is determined solely by the treating practitioner during your consultation based on your individual health needs⁵.
PLNTD services are available to patients 18 years and older. For enquiries regarding patients under 18, we recommend discussing the TGA Guidelines for Special Access Scheme Category B with your primary GP⁹.
Yes. PLNTD provides ongoing clinical support through follow-up consultations and our dedicated patient care team. We are committed to monitoring your progress to ensure your treatment plan remains safe⁴.
While frequency depends on your individual treatment plan, we typically recommend a follow-up appointment every 3 months. This allows your doctor to monitor clinical outcomes and adjust your care plan as required⁴.
If a practitioner determines that treatment is clinically indicated, your prescription will be managed through our secure healthcare portal⁵. Medications are dispensed by independent Australian partner pharmacies and delivered via secure shipping to your door.
PLNTD strictly adheres to the safety standards set by Australian health authorities. Our practitioners only prescribe treatments that meet the TGA's quality requirements, and all medications are dispensed by fully licensed Australian pharmacies.
Disclaimers
¹ Consultation Fees: All pricing includes GST. The $19 fee is for the medical clinical assessment only and does not guarantee a specific treatment outcome, a specific medication, or the issuance of a prescription.
² Service Provider Role: PLNTD is a healthcare service provider; we do not guarantee that any specific medication will be prescribed.
³ Independent Practitioners: All medical consultations are conducted by independent AHPRA-registered health practitioners. PLNTD does not interfere with the clinical independence of the practitioners.
⁴ Therapeutic Outcomes: Therapeutic outcomes vary between individuals; results are not guaranteed. Success depends on individual medical history and adherence to the treatment plan.
⁵ Clinical Discretion: Prescriptions are issued at the sole discretion of the treating doctor and only when clinically indicated and in accordance with state and territory legislation.
⁶ Unregistered Goods: Access to unregistered therapeutic goods is subject to TGA approval via the Special Access Scheme (SAS) or Authorised Prescriber (AP) scheme.
⁷ Conventional Treatments: "Traditional treatments" or "conventional treatments" refers to first-line therapies registered on the Australian Register of Therapeutic Goods (ARTG).
⁸ Digital Patient Card: The Digital Patient Card is a summary of your treatment plan; it is not a legal permit to carry controlled substances. Legal possession requires a valid prescription and adherence to state-specific poisons and drugs legislation.
⁹ Primary Care: Patients should consult their primary GP or specialist before starting new treatment pathways to ensure continuity of care.
Ready to take the next step?
Book a consultation today to discuss your treatment options with a registered healthcare professional.
