Patient Safety

We take patient identity seriously. A secure, multi-step process is used to verify personal information and government-issued IDs before any medications are able to be ordered.

Each patient undergoes a thorough assessment, including a review of medical history, current health status, and treatment goals. We also use healthcare summaries and specialist referrals to verify patient histories and ensure accurate information, enabling us to develop a tailored treatment plan that best suits your unique needs.

We follow strict eligibility criteria to ensure that all treatments are safe and suitable for each patient. By assessing each patient’s health status and individual circumstances, we can provide the most appropriate therapies while prioritising safety and effectiveness.

Our doctors and nurse practitioners evaluate all available treatment options before making any recommendations. We believe in a holistic approach to health, considering conventional treatments, lifestyle adjustments, and other therapies to find the best solution for you.

We use the Safe Script system to review your prescription history before providing any treatments. This helps us identify potential risks, such as medication conflicts or over-supply, ensuring that all treatments are safe and appropriate for your specific needs.

Our practitioners carefully review all current medications to assess potential interactions. This ensures that any recommended treatment will not interfere with your existing medications, providing you with the safest care possible.

We adhere to strict guidelines to maintain safe treatment practices. Our electronic system flags any prescriptions that exceed recommended limits, and we will not dispense medications beyond these boundaries to protect patient safety and treatment efficacy. These limits are set by NIIM HREC and regulated by each Department of Health.

With patient consent, we communicate with other healthcare providers involved in your care. This collaboration helps us create a cohesive treatment plan that considers all aspects of your health, ensuring the best possible outcomes.

We advise you schedule regular follow-up appointments to monitor your progress and make adjustments to your treatment plan as needed. This continuous review process ensures that your care remains effective and safe over time.

We take extra care when treating patients under 25, conducting comprehensive assessments to understand their medical and social history. We provide specific counselling on the long-term effects of treatments and recommend more frequent follow-ups to monitor progress and ensure safety.